Install, configure, upgrade, and maintain computer hardware, software, and peripheral equipment. Collaborate with users to identify and resolve hardware and software problems. Assist users/departments in researching solutions and implementing requests. Assist the Network and Client Services Officer with infrastructure and server projects.
Duties and Responsibilities:
Install, configure, maintain, and diagnose computers, laptops, and peripherals, including but not limited to printers, audio-visual, and wireless devices.
Use approved tools and methodologies to image, copy and configure systems for deployment.
Place warranty calls and replace parts as needed.
Configure, monitor, and support mobile devices, including iPads and cell phones.
Serve as Helpdesk backup, record trouble calls, and do first-line troubleshooting.
Research, test, and evaluate potential new technology solutions
Assist with system administration functions such as managing inventory and licensing software updates, and workstation antivirus
May assist in the management and installation of servers and other infrastructure, including wireless networks
Knowledge and skills sought:
Knowledge of a variety of widely used computer hardware and software and the ability to troubleshoot problems.
Familiarity with network switches, routers, and firewalls is a plus
Ability to set up and support Apple iPads and applications
Thorough knowledge of Windows 10 and Windows 11 operating systems and Microsoft 2016 Office Suite, as well as familiarity with Microsoft Office 365 and Sharepoint
Experience with Windows servers (Some knowledge of DHCP, DNS, and Domain Controllers desirable)
Knowledge of computer imaging with knowledge of FOG is a plus
Ability to communicate effectively both orally and in writing, including the skill to communicate technical concepts to non-technical users and to create detailed and thorough documentation
Basic understanding of virtualization with knowledge of Microsoft Hyper V a plus
Associate’s degree or higher in computer information sciences or a related field. Minimum of 4 years experience in installing, configuring, and maintaining computer workstation hardware, software, and peripherals. Additional experience may substitute for degree.
Experience in an educational environment is desirable
Ability to lift and carry 50 pounds, work in confined spaces, and, on occasion, on a ladder.
Ability to prioritize and multitask to meet deadlines.
Good problem-solving and interpersonal skills.
Must be punctual and present a professional image.
Benefits: Medical, dental, vision care, life insurance, disability, 403(b) with employer match, generous paid time off.
The Dominican Campus maintenance department is seeking a part-time facilities maintenance technician, who enjoys a variety of tasks, to join our team to care for our beautiful, historic campus in a school setting. Duties include maintenance of physical plant, mechanical, and electrical equipment. Basic skills, including painting, minor plumbing, and the use of hand and power tools, are required, along with the ability to assist with moving furniture for event set-ups. Job includes work on ladders and the capacity to lift up to 45 lbs. Interested individuals, please contact The Dominican Campus Facilities Department at email@example.com